SHIPPING & RETURNS

SHIPPING POLICY (physical products only)

⁃ Items are posted within 3-5 days of purchase.
⁃ Once posted, confirmation of postage, a tracking number as well as an image of the condition of the item(s) would be provided via email
⁃ If item not received within 10 days of purchase, contact us via email (insert email)

RETURNS & EXCHANGE POLICY (physical products only)

⁃ Returns are accepted within 14 days of receipt of item(s), providing:
⁃ Eyelashes are still within original packaging (have not been removed from display box)

⁃ Items must be returned in original packaging, with the order summary contained within.
⁃ The cost of the return postage will have to be paid by the customer
⁃ A full refund (excluding delivery cost) will only be issued upon receipt of item(s) in conditions specified above.
⁃ Refunds will be processed within 7 days of receipt of return.
⁃ Once processed an email will be sent informing you that your refund is on the way.
⁃ Extra precautions
⁃ Keep hold of postal receipt as this may be requested in case of missing return
⁃ Email a picture showing the condition of the item you and refunding

Digital products

Due to the nature of digital products, all sales are final and non-refundable. Once a digital file has been accessed or downloaded, we cannot issue refunds, as the product cannot be returned.

Please make sure to:

Read the product description carefully before purchasing.
Contact us prior to buying if you have any questions about the content, format, or compatibility.

Exceptions

We may offer a refund or replacement in the following rare cases:

You purchased the same product more than once by mistake
You are unable to download the product due to a technical issue on our end
The file is corrupted

To request help, please contact us at itsmbeauty@gmail.com within 7 days of purchase, including:

Your order number
A description of the issue

We reserve the right to deny refund requests that do not meet these criteria.